Terms & Conditions
Last updated: 01/01/2026
Welcome to Puff-Bars.com. These Terms & Conditions govern your use of our website and your purchase of products from our online shop.
By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. Company Information
This website is operated by:
Company name: Puff-Bars Limited
Trading name: Puff-Bars.com
Registered address: 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ
Email: support@puff-bars.com
Throughout these Terms & Conditions, “we”, “us” and “our” refer to Puff-Bars.com.
2. Age Restriction
Our products are intended only for adults who are legally permitted to purchase vaping products in their country of residence.
You must be 18 years or older, or the applicable legal minimum age in your country, to purchase products from our website. By placing an order, you confirm that you meet the legal age requirement.
We reserve the right to request age verification before processing or dispatching an order. We may cancel any order if we cannot verify that the customer meets the legal age requirement.
3. Product Information
We sell disposable vape products from brands such as Razz Bar, Fumot, RandM, Waspe and other disposable vape brands.
We aim to ensure that product descriptions, images, prices, flavours, puff counts, nicotine information and availability are accurate. However, minor variations may occur, including packaging changes made by the manufacturer.
Product images are for illustrative purposes only. The actual product packaging may vary.
4. Legal Compliance and Product Availability
Vaping products, disposable vapes, nicotine products and related goods may be subject to local laws, restrictions and import rules depending on the destination country.
By placing an order, you confirm that the products you purchase are legal for you to buy, possess and receive in your country or region.
We reserve the right to cancel or refuse any order if we believe that the sale, delivery or receipt of the product may breach applicable laws, regulations, shipping restrictions or age-restriction requirements.
Some products may not be available for delivery to certain countries or regions.
5. Orders
When you place an order on our website, you will receive an order confirmation by email. This confirms that we have received your order, but it does not mean that the order has been accepted.
An order is accepted when it has been processed and dispatched.
We reserve the right to cancel or refuse an order for reasons including, but not limited to:
* The product is out of stock
* Payment could not be processed
* We suspect fraud or misuse
* Age verification cannot be completed
* The delivery address is incorrect or incomplete
* The product cannot legally be shipped to the destination country
* There has been an obvious pricing or product information error
If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method where possible.
6. Prices and Payment
All prices are shown on our website at the time of purchase.
We accept major debit and credit cards, including Visa, Mastercard and other commonly accepted card payment methods.
Payments are processed securely by our payment provider. We do not store full card details on our own systems.
We reserve the right to change prices at any time. Price changes will not affect orders that have already been confirmed.
7. Shipping and Delivery
We ship across the EU and Scandinavia, subject to local laws, courier availability and product restrictions.
Shipping costs vary depending on the destination country and will be calculated at checkout.
Orders are normally shipped every Monday, Wednesday and Friday. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Estimated delivery time is usually **1–5 business days**, depending on the destination country and courier service.
Delivery times are estimates only and are not guaranteed. Delays may occur due to customs, courier delays, public holidays, incorrect address details, local restrictions or circumstances outside our control.
8. Tracking
Once your order has been shipped, you will receive tracking information by email.
If your tracking link does not work, or if your package appears to be delayed, please contact us at **support@puff-bars.com** and we will help you check the status of your shipment.
9. Discreet Packaging
All orders are shipped in discreet, plain cardboard packaging with no visible branding on the outside of the package.
10. Customs, Taxes and Import Duties
For deliveries outside the EU, or to countries with specific import rules, customs duties, taxes, import fees or local charges may apply.
Unless otherwise stated at checkout, the customer is responsible for any customs duties, taxes, import charges or fees imposed by the destination country.
We are not responsible for delays, confiscation, return or destruction of goods caused by customs authorities, import restrictions or local laws in the destination country.
11. Returns and Right of Withdrawal
You may return products only if they are unopened, unused, sealed and still in their original packaging.
For hygiene, safety and product integrity reasons, we cannot accept returns of products that have been opened, used, unsealed, damaged or removed from their original packaging.
If you are a consumer in the EU, you may have a statutory right to withdraw from your purchase within 14 days of receiving your order. However, this right may not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons if the seal has been broken after delivery.
To request a return, please contact us at support@puff-bars.com within 14 days of receiving your order.
The customer is responsible for return shipping costs unless the product is faulty or we have made an error with the order.
Returned products must be securely packaged. We recommend using a tracked shipping method, as you are responsible for the return shipment until it reaches us.
12. Refunds
Once we receive and inspect your returned products, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method where possible.
We may refuse a refund if the returned product is opened, used, damaged, unsealed, missing original packaging or otherwise not suitable for resale.
Original shipping costs are non-refundable unless required by applicable law or unless the return is due to our error.
13. Faulty, Damaged or Incorrect Products
If you receive a faulty, damaged or incorrect product, please contact us at support@puff-bars.com as soon as possible and include:
* Your order number
* A description of the issue
* Photos or video showing the problem, where relevant
* Photos of the packaging, where relevant
We will review the issue and may offer a replacement, refund or other appropriate solution depending on the circumstances and applicable consumer law.
Do not dispose of the product before contacting us, as we may need further information or evidence to process the claim.
14. Customer Responsibilities
By using our website and placing an order, you agree to:
Provide accurate and complete order information
Ensure that your delivery address is correct
Ensure that you are legally allowed to purchase and receive the products
Comply with all applicable local laws and regulations
Not purchase products for minors
Not misuse our website, payment systems or services
We are not responsible for failed delivery caused by incorrect or incomplete address information provided by the customer.
15. Product Use and Health Disclaimer
Our products are intended only for adult users who are legally permitted to use vaping products.
Vaping products may contain nicotine, which is an addictive substance. Products containing nicotine are not suitable for minors, pregnant or breastfeeding persons, or anyone who should avoid nicotine for medical reasons.
Information on our website is provided for general product information only and should not be considered medical advice.
If you have health concerns, please seek advice from a qualified healthcare professional before using vaping or nicotine products.
16. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential losses, including loss of profit, loss of business, loss of data or loss caused by delays outside our control.
Nothing in these Terms & Conditions limits or excludes liability where it would be unlawful to do so, including liability for fraud, intentional misconduct or consumer rights that cannot be excluded under applicable law.
17. Website Availability
We aim to keep our website available and functioning correctly, but we do not guarantee uninterrupted access.
We may update, suspend, restrict or remove parts of the website at any time, including for maintenance, security, legal or operational reasons.
18. Intellectual Property
All content on our website, including text, images, logos, graphics, product descriptions, layout and design, belongs to us or our licensors unless otherwise stated.
You may not copy, reproduce, distribute, modify or use our website content for commercial purposes without our prior written permission.
19. Privacy and Personal Data
We process personal data in accordance with our Privacy Policy.
When you place an order, we collect and process information necessary to handle your purchase, payment, delivery, customer service and legal obligations.
Please read our Privacy Policy for more information about how we collect, use and protect your personal data.
20. Force Majeure
We are not responsible for delays or failure to perform our obligations caused by events outside our reasonable control, including but not limited to courier delays, customs delays, strikes, transport disruptions, natural disasters, war, government restrictions, technical failures or changes in law.
21. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version published on our website at the time you place an order will apply to that order.
We recommend that you review these Terms & Conditions regularly.
22. Governing Law and Disputes
These Terms & Conditions are governed by the laws of United Kingdom, unless mandatory consumer protection laws in your country provide otherwise.
If a dispute arises, please contact us first at support@puff-bars.com so we can try to resolve the matter.
Consumers in the EU may also have access to relevant consumer complaint bodies or dispute resolution options in their country of residence.
23. Contact
If you have questions about these Terms & Conditions, your order, shipping, tracking, returns or a product, please contact us:
Email: support@puff-bars.com
We aim to reply within 24 hours.