Refund Policy

Last updated: 01/01/26

We want you to be satisfied with your order. If you need help with a return, refund or product issue, please contact us at: support@puff-bars.com

Returns

You may return products only if they are:

Unopened
Unused
Still sealed
In their original packaging

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, unsealed or removed from their original packaging.

Return Period

If you wish to return an eligible product, please contact us within 14 days of receiving your order.

Return Shipping

The customer is responsible for return shipping costs unless the product is faulty or we have made an error with the order.

We recommend using a tracked shipping method, as you are responsible for the return shipment until it reaches us.

Refunds

Once we receive and inspect your returned products, we will let you know whether your refund has been approved.

If approved, the refund will be processed to your original payment method where possible.

We may refuse a refund if the returned product is opened, used, damaged, unsealed or not in its original packaging.

Faulty, Damaged or Incorrect Products

If you receive a faulty, damaged or incorrect product, please contact us as soon as possible at: support@puff-bars.com

Please include your order number and a description of the issue. Photos or video may be required to help us review the claim.

Depending on the situation, we may offer a replacement, refund or another suitable solution.